Complete calibration and repair services are offered at our Ardmore, Oklahoma manufacturing facility. Calibrations are to original factory specifications and are traceable to NIST (National Institute of Standards and Technology). A certificate of conformance accompanies each repaired tester.

A Return Material Authorization (RMA) number must be obtained from STS Instruments before returning any instrument for repair. Please contact Slaughter at 1-800-421-1921, 1-580-223-4773 or email us at info@stsinstruments.com for assistance and instructions. Transportation costs for the return of the instrument to Slaughter must be prepaid by the customer.

Testers sent for repair should be shipped prepaid and insured to:

Inside the container with the tester, put the name and telephone number of someone to contact if the Service Department has questions regarding the repair and someone to advise of billing. Please indicate your "ship to" address - no PO Boxes please.

Subject to weight restrictions, testers are normally returned to the customer via UPS ground with the actual shipping charges prepaid and added to the invoice. Premium shipping and alternate carriers can be provided upon customer request. Freight charges will vary according to the method/carrier specified.

Factory service is based upon an hourly rate with a one hour minimum charge per tester. Parts needed to bring the testers back to factory specifications are extra.

Altered testers cannot be certified. All non-STS parts will be removed and the customer charged to bring the tester back to original factory specifications before calibration will be attempted.

From time to time testers are received that may be inadvisable to repair due to age, condition and/or obsolescence of parts from suppliers. Customers are notified.

Non-warranty repairs carry a limited warranty of 90 days on services and replacement parts only. Defects in our repair work or any parts replaced will be corrected at no charge if the defect occurs within 90 days from shipment from our factory.

If difficulty arises during the 90-day period that is due to a secondary defect, which should normally be detected during the original service procedure, it will be repaired and a charge made only for parts used.

All products are covered by our standard limited warranty: New instruments are warranted to be free from defects in workmanship and material from date of shipment for a period as follows: Models 1651, 1652, 1653 and 1660 - one (1) year; Model 1740 - two (2) years. We will repair or replace any such product we find to be so defective upon its prepaid return to us. This warranty is void if the product has been tampered with, or subjected to gross misuse, and is exclusive of all others, expressed or implied. In case products of other manufacturers are specified as an option by the customer, the warranty of that manufacturer will apply to such items, and our responsibility is limited to assisting the customer in filing warranty claims with the manufacturer responsible. In the event that the prepaid return of an instrument to our Ardmore, Oklahoma plant is impractical and the customer desires on-site warranty, we expect payment for the actual incurred travel and out-of-factory expense of our factory representative.

A Return Material Authorization (RMA) must be obtained from STS before returning any instrument for warranty service. Please contact STS at 1-800-421-1921, (580) 223-4773 or Email us at info@stsinstruments.com for assistance and instructions to obtain an RMA number. It is important that the instrument is packed in its original container for safe transport. If the original container is not available, please contact our customer support center for proper instructions on packaging. Damages sustained as a result of improper packaging will not be honored. Transportation costs (including insurance) for the return of instrument for warranty service must be prepaid by the customer.

Except as provided herein, STS Instruments makes no warranties to the purchaser of this instrument and all other warranties, expressed or implied (including, without limitation, merchantability or fitness for a particular purpose) are hereby excluded, disclaimed and waived.

Any non-authorized modifications, tampering or physical damage will void your warranty. Elimination of any safety systems will void this warranty. This warranty does not cover batteries or accessories not of STS Instruments manufacture. Parts used must be parts that are recommended by STS Instruments as an acceptable specified part. Use of non-authorized parts in the repair of this instrument will void the warranty.

STS Instruments certifies that this instrument was calibrated using standards that are traceable to the National Institute of Standards and Technology (NIST). Most safety compliance agencies such as UL recommend that your instrument be calibrated on a twelve-month cycle.

1652 / 1653 / 1660

STS Instruments is committed to shipping every order as quickly as possible. We understand how important timely shipments are to our customers. We know that our instruments and accessories are used a variety of ways from production line applications to research and development. We understand that our products are critical to helping our customers meet their time frames. Our standard instruments and accessories are typically available from stock for immediate delivery.

1740

STS Instruments is committed to shipping every order within our quoted delivery time. We do this because we understand how important timely shipments are to our customers. We know that our test systems are used a variety of ways from production line applications to research and development. We understand that our products are critical to helping our customers meet their time frames.